Essential Job Functions
- The primary purpose of the job position is to direct the overall administrative activities in accordance with current applicable federal, state, and local standards, guidelines and regulations, and as directed by the Administrator, to assure that proper administrative procedures are maintained at all times.
- The Business Office Manager is delegated the administrative authority, responsibility, and accountability necessary for carrying out assigned duties.
- Must follow all established policies and procedures to include, departmental policies/procedures, safety regulations, Human Resources policies, etc., to assure that quality resident care and an effective operation can be maintained.
- Must possess, as a minimum a high school diploma. (AA Degree in Business Administration preferred but not necessary.)
- Must have, as a minimum, one year experience in bookkeeping or accounting practices. Experience in healthcare accounting preferred, but not required.
- Must have knowledge of insurance procedures, contracts, etc., covering business transactions.
- Must have knowledge of office machines and equipment.
- Attend and participate in educational programs to maintain the best and most current techniques available to this department’s service as directed.
- Must be able to read, write, speak, and understand the English language.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
- Assist in planning, developing, organizing, implementing, evaluating, and directing the administrative office policies and procedures.
- Assist in developing, implementing, and coordinating administrative policies, procedure manuals, etc.
- Assist in developing and maintaining written job descriptions and performance evaluations for administrative office personnel in accordance with the Americans with Disabilities Act, OSHA, and other pertinent laws governing job positions. Review with the Administrator.
- Interpret the facility’s policies and procedures to personnel, residents, family members, visitors, etc., as directed by the Administrator.
- Ensure new employee orientation and required paperwork are completed for new staff.
- Assist in completing required paperwork for new resident admissions, including copies of all Title XIX, Medicare, and insurance cards, Case Activity Reports, and follow-ups to insurance companies for copies of policies and eligibility for long term care.
- Ensure that all office personnel follow established policies and procedures.
- Assume the administrative authority, responsibility, and accountability of directing the administrative programs and activities of the facility.
- Delegate administrative authority, responsibility and accountability to other responsible persons.
- Represent the facility at and participate in meetings as required by the Administrator.
- Serve as liaison to the Administrator, medical staff, and other professional and supervisory staff.
- Assist in standardizing the methods in which work will be accomplished.
- Organize, evaluate and monitor business office operations and assigned personnel in accordance with established policies and procedures.
- Ensure administrative functions are carried out promptly for an efficient operation.
- Assist in the establishment and maintenance of an adequate filing system.
- Maintain insurance programs concerning liability, Workman’s Compensation, etc., as directed.
- Establish discharge procedures, maintenance of records, release of information, etc., in accordance with established policies and procedures.
- Accumulate, maintain, and provide statistical data as directed.
- Perform administrative requirements such as completing necessary forms, reports, etc., and submitting to the Administrator as required.
- Make written and oral reports/recommendations to the Administrator concerning administrative procedures.
- Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility, to assure that administrative services and activities can be properly maintained to meet the needs of the facility.
- Coordinate administrative procedures with other departments as necessary.
- Consult with department supervisors concerning their administrative needs, and other related areas, to assist in eliminating/correcting problem areas, and/or improvement of services.
- Work with the facility’s consultants as necessary and implement recommended changes as required.
- Review and develop a plan of correction for deficiencies noted during survey inspections and provide a written copy of such plan/corrections to the Administrator.
- Provide information to resident/families as necessary or refer to appropriate department or agency.
- Assist in maintaining a good public relations program that serves the best interest of the facility and community alike.
- Other related duties and responsibilities that may become necessary or as directed by the Administrator.